FAQ

A. Orders & Shipping

1. How long does shipping take?

Estimated delivery times vary depending on your location:

Please note that shipping times are estimates only and may vary due to peak seasons, customs processing, or other unexpected delays.

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2. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been shipped, tracking information will be sent to you automatically via email.

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3. How can I track my order?

After your order has been shipped, you will receive an email with your tracking number and shipment updates.

Please allow a few days for the tracking information to update after the package has been dispatched.

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4. Do you ship internationally?

Yes. Zenvyn Home ships to many countries worldwide.

If your country is not available at checkout, please contact our support team for assistance.

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5. Will I need to pay customs or import fees?

Customs duties, import taxes, or other local fees may apply depending on your country’s regulations.

These charges are determined by local authorities and are the customer’s responsibility.

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B. Returns & Refunds

1. What is your return policy?

We accept eligible returns within 14 days of delivery.

To qualify for a return, items must be:

• Unused
• In original condition
• Returned with original packaging

Please review our Refund Policy for full details.

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2. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery and provide the following information:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Our team will review your case and provide an appropriate solution.

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3. Can I cancel my order?

Orders may only be cancelled within 24 hours after purchase, before processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

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C. Products

1. Are product colors exactly the same as the photos?

We do our best to display product colors as accurately as possible.

However, actual colors may vary slightly due to screen settings, lighting conditions, or photography differences.

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2. Are product measurements exact?

Minor measurement differences may occur due to manual measurement methods or manufacturing tolerances.

Please refer to the product description for detailed sizing information before purchasing.

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3. Are your products renter-friendly?

Many of our products are selected with modern apartment living and small-space solutions in mind.

Where possible, we offer drill-free and renter-friendly options. Please review each product description for specific installation details.

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D. Contact & Support

1. How can I contact customer support?

You can contact us anytime at:

Email: support@zenvyn.com

We typically respond within a few business hours.

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2. I entered the wrong shipping address. What should I do?

Please contact us as soon as possible.

If your order has not yet been processed, we may still be able to update the shipping address. Once the order has been processed or shipped, address changes may no longer be possible.