Refund policy

Last updated: May 2026

At Zenvyn Home, we want you to feel confident shopping with us. If something is not right with your order, we will do our best to help resolve it fairly and promptly.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene, customization, or clearance reasons.

Damaged or Incorrect Items

If you receive any of the following:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 7 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we will arrange an appropriate solution, which may include:

  • Replacement
  • Partial refund
  • Full refund

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Processing times may vary depending on your payment provider or bank

Shipping fees are generally non-refundable unless the issue was caused by our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The product is confirmed defective

We recommend using a trackable shipping method for returns.

Order Cancellations

Orders may only be cancelled within 24 hours after the order was placed, before processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

Non-Returnable Items

The following items may not be eligible for return:

  • Final sale or clearance items
  • Personalized or customized products
  • Used or damaged items caused by misuse
  • Certain hygiene-related products

Contact Us

For return or refund assistance, please contact us at:

Email: support@zenvyn.com

Please include your order number in all inquiries for faster assistance.

Thank you for shopping with Zenvyn Home.